Residential Concierge

4 days ago


Boston, Massachusetts, United States Boston Residential Concierge Full time
Job OverviewAs a Residential Concierge with Boston Residential Concierge, you will be the first point of contact for our luxury residential building's residents and guests. Your role will involve providing exceptional customer service, ensuring a seamless experience for our residents, and projecting a consistent image that complements the property.

Key Responsibilities:

  • Greet and acknowledge all residents and announce all guests.
  • Provide resident services such as package and dry cleaning acceptance and retrieval, transportation options, service vendor recommendations, restaurants reservations, and additional requests upon demand.
  • Project a consistent image through appearance, performance, and service orientation.
  • Adhere to formal operating policies and procedures that mandate certain customer service techniques and emergency response procedures.
  • Ensure property rules and regulations are consistently enforced.

Requirements:

  • Previous customer service or hospitality experience.
  • Excellent communication and interpersonal skills.
  • Ability to multi-task.
  • Basic computer proficiency.
  • Team player

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