Residential Concierge

1 month ago

Boston, Massachusetts, United States Tillingers Concierge, Inc. Full time
Job Summary

Are you a natural people person with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we may have the perfect opportunity for you as a Residential Concierge with Tillingers Concierge, Inc.

As a Residential Concierge, you will be the face of our luxury residential community, providing personalized service to our residents and their guests. You will be responsible for creating a warm and welcoming atmosphere, ensuring that every interaction is a positive one. Your excellent communication skills, attention to detail, and ability to multitask will make you a valuable asset to our team.

Key Responsibilities
  • Welcome residents and their guests, offering assistance and support as needed.
  • Deliver anticipatory service by understanding residents' daily routines and preferences.
  • Be fully knowledgeable about the property and its operations, procedures, and community spaces.
  • Maintain complete and detailed daily logs that illustrate the activity and interactions that occurred during your shift.
  • Complete incident reports and submit to Supervisor and Property Management when required.
  • Manage packages and deliveries; properly logging items in and out to ensure accuracy.
  • Help resolve resident issues by offering a personalized solution that is aligned with established policies and procedures.
  • Provide a comprehensive pass on of information to the colleague who is relieving you at the end of your shift to prepare them for success.
  • Answer phones and email promptly and professionally.
  • Help familiarize new residents with the local area.

Requirements
  • Welcoming personality and natural desire to deliver genuine service.
  • Experience in hospitality, retail, or healthcare industry often makes for a good fit.
  • Excellent Written, Observational, Verbal, and Non-Verbal Communication and problem-solving skills.
  • Confident with your ability to bring out your inner diplomat when needed to resolve situations calmly and with tact.
  • Self-motivated resulting in consistently high service levels.
  • Excellent time-management and prioritization skills.
  • High school diploma or GED required. Enrollment in higher education program a plus.
  • Able to stand for extended periods.
  • Able to lift 40 pounds.

Benefits
  • Sick Time.
  • 401(K).
  • Commuter Benefit Program.
  • Employee Referral bonus program.
  • Parking provided at most locations.


Some benefits are available after completion of 90 days. Schedules vary by work location. Compensation is competitive and commensurate with position and relevant experience.

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