eCommerce Sales Operations Customer Service Leader
2 days ago
Position Overview
Key Responsibilities
R93436 Customer Service Manager - Sales Operations, eCommerce
As a prominent entity in mobile technology and consumer electronics, Samsung Electronics America, Inc. (SEA) is dedicated to pioneering innovative solutions that enhance connected experiences. Our commitment to sustainability is reflected in our status as an ENERGY STAR Corporate Commitment Partner, striving to make a positive impact on the environment through eco-friendly products and practices.
Key Responsibilities:
- Oversee the execution of the e-Commerce sales operational strategy.
- Effectively coordinate with external teams to maintain service quality standards.
- Collaborate with training and content departments to ensure comprehensive product knowledge.
- Provide oversight and governance to external service providers.
- Conduct regular analysis of customer engagement trends and monitor essential performance indicators.
Qualifications and Skills:
- Bachelor's Degree with over 6 years of experience in sales or service network operations.
- Proficient in project and program management methodologies.
- Strong team leadership and coaching capabilities.
- Exceptional communication and persuasion skills.
- Adept at managing multiple complex tasks effectively.
- Demonstrated leadership and motivational skills.
- Ability to collaborate within a team environment to achieve collective objectives.
Join Samsung and contribute to a diverse and inclusive workforce that fosters innovation and growth. Together, we are committed to creating a brighter future for our customers, partners, and communities.
Samsung Electronics America is dedicated to providing equal employment opportunities for all individuals.
We offer reasonable accommodations for qualified individuals with disabilities during the application process.
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