Business Operations Analyst

3 hours ago

Ridgefield Park, New Jersey, United States WorldLink Full time
About the Role

We are seeking a highly skilled Business Analyst - Fulfillment Ops to join our team at WorldLink. As a key member of our operations team, you will be responsible for monitoring and supporting the execution of fulfillment orders across our eCommerce/omni channel network.

Key Responsibilities
  • Develop and create data tables to support day-to-day store fulfillment operations.
  • Create forecasting for fulfillment based on current plans and metrics in conjunction with Finance.
  • Engage and collaborate with IT/Data Engineering Team to align programs/projects in support of supply chain business objectives and strategies.
  • Identify, recommend and implement improvement opportunities in work methods, procedures, or equipment to increase throughput and/or quality.
  • Monitor and analyze identified and established key operating metrics and assists in development and maintenance of an accurate measurement system.
  • Leverage reporting and dashboards to drive process improvements resulting in reduced costs and improved service.
  • Lead or participate in process improvement teams and prepares project reports for management.
  • Monitor and maintain information related to Fulfillment throughput across all stages.
  • Act and support team as Subject Matter Expert on reporting capabilities and performance monitoring tools.
  • Work independently to support time critical Fulfillment operations. Hold decision-making for monitoring and triaging any major system issues including escalation, resolution and communication to maintain/restore fulfillment operations.
Requirements
  • Minimum 5+ Experience in Business Intelligence/Analytics.
  • At least 2 Years of experience in developing Advanced SQL.
  • Bachelor's degree preferred.
  • Experience with BI reporting tools (Tableau).
  • Experience in Elastic Search/Kibana.
  • Advanced Excel skills.
  • Good Understanding of MPP/Distributed Database systems.
  • Understanding of order management, distribution and transportation processes.
  • Experience with fulfillment/eCom domains.
  • Experience with supply chain metrics and their use to drive process improvements.
  • Proven process improvement experience.
What We Offer

At WorldLink, we offer a competitive benefits package and career development opportunities. Our team is passionate about what we do and we're looking for someone who shares our enthusiasm. If you're a motivated and detail-oriented individual with a passion for business analysis and process improvement, we encourage you to apply.

Why WorldLink?

WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. We help companies harness and leverage today's most cutting-edge digital technologies to create value and grow. Our team is collaborative, respectful, and passionate about what we do. We're looking for someone who is self-motivated, detail-oriented, and able to thrive in a fast-paced environment.

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