Customer Service Manager Sales Operations E-commerce

1 week ago

Ridgefield Park, New Jersey, United States SAMSUNG Full time

Job Summary

We are seeking a highly skilled Sales Operations Manager to join our E-commerce team at Samsung. As a key member of our team, you will be responsible for leading the operational execution of our E-commerce sales strategy, delivering value to our customers, and driving increased sales and customer satisfaction.

Key Responsibilities

  • Develop and implement data-driven strategies to increase traffic, click-through rate, conversion, average order value, and customer satisfaction
  • Manage third-party teams to ensure efficient and effective service delivery while creating redundancy
  • Collaborate with training and content teams to ensure agents have a deep understanding of our products and the competition
  • Provide governance to third-party service vendors, ensuring adherence to policies and procedures
  • Own a regular analysis cadence for customer engagement reasons and track key performance metrics

Requirements

  • Bachelor's Degree with 6+ years of directly related experience in sales or service network operations
  • Experience leading a sales function in E-commerce, Retail, or Consumer Electronics
  • Project and program management expertise
  • Team/People management, including day-to-day coaching
  • Demonstrated competency in persuasive communication skills using both oral and written modes for internal and external personnel
  • Ability to lead a team to a common goal and work in a team environment to achieve personal and project team goals

About Samsung

Samsung is a leader in mobile technologies, consumer electronics, home appliances, and enterprise solutions. We are committed to creating a diverse and inclusive workplace where everyone belongs and has equal opportunities. We believe that innovation and growth are driven by an inclusive culture and a diverse workforce.

Equal Employment Opportunity

Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

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