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Operations Manager
2 months ago
As an Operations Manager at Marriott International Inc, you will play a crucial role in ensuring the successful execution of all hotel operations departments. Your primary responsibility will be to manage staff, improve guest and employee satisfaction, and maximize financial performance.
Key Responsibilities- Support the Operations Team by ensuring goals are translated to the team and that employee and guest satisfaction results are communicated effectively.
- Lead by example, demonstrating self-confidence, energy, and enthusiasm to motivate the team.
- Assist employees in understanding guests' needs and expectations, and exceed them by providing exceptional customer service.
- Follow property-specific second effort and recovery plans, and publish guest satisfaction results in a timely manner.
- Meet semiannually with staff on a one-to-one basis to discuss goals and results.
- High school diploma or GED; 4 years of experience in guest services, front desk, housekeeping, or a related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 2 years of experience in guest services, front desk, housekeeping, or a related professional area.
Marriott International Inc offers a competitive hourly pay range of $26.44 to $29.81, a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.
