Branch Manager Trainee Position

6 days ago

San Antonio, Texas, United States DAIKIN COMFORT TECHNOLOGIES DIST INC Full time
Job Title: Branch Manager Trainee

Daikin Comfort Technologies Distribution, Inc. is seeking a highly skilled and professional individual to fill the Branch Manager Trainee position in our Branch Operations group located at our San Antonio, TX branch.

Job Summary:

The Branch Manager Trainee will be responsible for learning all aspects of the branch operations and branch manager position, including shadowing and fulfilling the duties of each role within the branch. This is a strong team player, results-oriented, and dedicated to excellence and a sense of urgency to achieve business objectives.

Responsibilities:
  • Assist in building sales, including new business components, by maintaining house accounts through active dealer communication of new product launches, services, supplies, prices, and new products sales and discounts via outbound calls and in-house counter discussions.
  • Maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices, and new products.
  • Provide excellent customer service via walk-ins, phone calls, and emails.
  • Execute all aspects of the sales function, including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring accuracy of information being entered to guarantee correct items are ordered.
  • Periodically reach out to customers to determine satisfaction with the organization, products, and services.
  • Maintain records and prepare reports on sales activities and manage inventory levels.
  • Expand knowledge of HVAC products and stay current with the latest trends within the industry.
  • Learn the roles and responsibilities of all functions and responsibilities within the branch, including CSRs/Inside Sales Representatives, Warehouse Associates, Drivers, and Branch Managers.
  • Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
  • Ensure the branch showroom is adequately stocked, cleaned, and organized, as well as the warehouse and showroom, and ensure there are no safety hazards.
  • Perform other duties as assigned.
Requirements:
  • Possesses a broad theoretical job knowledge typically obtained through advanced education.
  • Has no discretion to deviate from established procedures by performing structured work assignments.
  • Work is closely supervised.
  • Problems faced are not typically difficult nor complex.
  • Explains facts, policies, and practices related to job area.
Preferred Qualifications:
  • Knowledge of MS Office, including Word, Excel, and PowerPoint.
  • Ability to learn and demonstrate knowledge of the complete operations of the branch in a period of 8-12 months and be ready to move into a Branch Manager position when training is complete.
  • Effective and high-quality customer service/relationship management skills via walk-ins, phone, and email.
  • Positive, professional attitude, handling difficult customers with ability to diffuse negative situations.
  • Developing rapport and effective listening skills, including high-level professionalism – patience, poise, and tact.
  • Effective verbal and written communication skills.
  • Effective organizational skills and time management skills, including ability to prioritize and multi-task.
  • High level of attention to detail and accuracy.
  • Ability to establish positive working relationships with internal and external customers and employees.
  • Ability to develop leadership skills, including delegation, performance management, and personnel development.
  • Ability to use good judgment and strong work ethics and integrity on the job.
  • Knowledge of HVAC equipment/products is preferred.
  • Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner.
  • Ability to understand and follow procedures, work instructions, and company policies.
Experience:
  • 1-3 years customer service, retail, or HVAC preferred.
Education:
  • Bachelor's degree in business – Prefer degree in Business, Sales, HVAC-related field OR equivalent experience.
Physical Requirements/Work Environment:
  • Must be able to perform essential responsibilities with or without reasonable accommodations.

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