Technical Support Engineer for Production Systems

2 weeks ago


Fort Worth, Texas, United States TBN Full time

Become a vital part of our I.T. Support Team

Are you enthusiastic about delivering technical assistance to a vibrant Production and Post-Production environment? We are in search of a proficient professional with knowledge in Windows/Mac OS, video editing technologies, hardware, and creative software applications.

Primary Duties:

  • Offer technical support in person, through phone, or via email
  • Identify and resolve hardware and software challenges
  • Research and guide users on suitable actions
  • Assemble and fix editing equipment and set up desktop environments
  • Manage Media Asset Management and project oversight applications
  • Follow up with users to confirm issue resolution
  • Recognize and escalate critical situations
  • Document and track problem resolutions
  • Stay informed about system updates
  • Provide training to users as necessary

Qualifications:

  • Bachelor's degree is preferred
  • Familiarity with relevant software and hardware operations
  • Experience in addressing automated system issues
  • Strong customer service abilities
  • Proficiency in Adobe Premiere
  • Experience with Media Asset Management software is a plus
  • Familiarity with Adobe Workfront project management software is advantageous

Essential Skills:

  • Strong communication abilities
  • Quick adaptability to new information
  • Customer service-oriented mindset
  • Effective problem-solving capabilities
  • Flexibility and adaptability
  • Teamwork and collaboration skills
  • Organizational proficiency
  • Attention to detail


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