Technical Support Engineer for Production Systems
2 weeks ago
Become a vital part of our I.T. Support Team
Are you enthusiastic about delivering technical assistance to a vibrant Production and Post-Production environment? We are in search of a proficient professional with knowledge in Windows/Mac OS, video editing technologies, hardware, and creative software applications.
Primary Duties:
- Offer technical support in person, through phone, or via email
- Identify and resolve hardware and software challenges
- Research and guide users on suitable actions
- Assemble and fix editing equipment and set up desktop environments
- Manage Media Asset Management and project oversight applications
- Follow up with users to confirm issue resolution
- Recognize and escalate critical situations
- Document and track problem resolutions
- Stay informed about system updates
- Provide training to users as necessary
Qualifications:
- Bachelor's degree is preferred
- Familiarity with relevant software and hardware operations
- Experience in addressing automated system issues
- Strong customer service abilities
- Proficiency in Adobe Premiere
- Experience with Media Asset Management software is a plus
- Familiarity with Adobe Workfront project management software is advantageous
Essential Skills:
- Strong communication abilities
- Quick adaptability to new information
- Customer service-oriented mindset
- Effective problem-solving capabilities
- Flexibility and adaptability
- Teamwork and collaboration skills
- Organizational proficiency
- Attention to detail
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