Office Assistant

4 days ago

Garden City, Michigan, United States NYU Langone Health System Full time
Job Summary

We are seeking a highly organized and detail-oriented Office Assistant to join our team at NYU Langone Ambulatory Care Garden City. As an Office Assistant, you will provide basic front desk support for clinical intake operations, ensuring a smooth and efficient experience for patients and staff.

Key Responsibilities
  • Provide reception assistance, including greeting patients, answering calls, and directing inquiries to the appropriate person or area.
  • Schedule routine appointments and follow-ups for visits and procedures that do not require pre-authorization.
  • Collect and complete patient-related documents, including demographic information and insurance details.
  • Assist patients with enrolling in Patient Secure and verify demographic information on subsequent visits.
  • Collect co-pays and balances owed to the institution and scan necessary documents into the intake system.
  • Monitor the intake work queue for timely completion and ensure accurate procedure and diagnosis coding in the pre-certification and verification process.
  • Assist patients with insurance coverage questions and refer them to the business office or contact as needed.
  • Maintain cooperative and professional relationships with physicians, nurses, and office and clinical staff.
  • Perform other duties as assigned, including typing routine materials and maintaining files in an organized and up-to-date manner.
Requirements
  • High School diploma or equivalent required.
  • Excellent organizational, interpersonal, and verbal and written communication skills.
  • Strong customer service skills and ability to complete multiple tasks efficiently.
  • Knowledge of Microsoft Office, database, and internet applications.
  • Light, accurate keyboarding skills.
Preferred Qualifications
  • 6 months of physician practice office experience.
  • Knowledge of medical terminology.
  • Knowledge of EPIC Ambulatory.

NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information, or any other factor which cannot lawfully be used as a basis for an employment decision.

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