Airport Lounge Front Desk Ambassador

2 weeks ago


Cleveland, Ohio, United States Hyde Park Hospitality Full time
Front Desk Host Job Summary

The Club, a premier airport lounge located within the Cleveland Hopkins International Airport, is seeking a highly skilled and customer-focused Front Desk Host to join our team. As a Front Desk Host, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience from arrival to departure.

Key Responsibilities
  • Provide warm and welcoming greetings to guests, addressing them by name and ensuring their needs are met throughout their stay
  • Process guest check-ins, sales, and other transactions in a timely and efficient manner
  • Offer drinks and refreshments to guests while they wait, enhancing their overall experience
  • Restock food, beverages, and supplies as needed to maintain a clean and well-stocked environment
  • Complete daily sales, cash handling, and reporting tasks accurately and on time
Requirements
  • High school diploma or equivalent required; related experience in hospitality, customer service, or a related field preferred
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups
  • Ability to stand for long periods, lift up to 40 pounds, and push/pull carts with assistance
  • Must be at least 18 years old and pass a security background check
Benefits
  • Medical, dental, and vision insurance
  • Disability insurance
  • Vacation and PTO time
  • 401(k) plan with company matching
  • Employee assistance program
  • Corporate discounts on nationally recognized products and services


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