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Regional Operations Manager

2 months ago

Alexandria, Virginia, United States Public Storage Full time
Job Overview

Annual Compensation Pay Range: $100,000 - $116,000

We foster internal advancement opportunities, empowering you to shape your career path. Equity grants are awarded at the end of the year, along with participation in our annual stock program.

As a District Manager, you will embody operational excellence, deliver exceptional customer experiences, and drive sales growth. Your commitment to developing and leading a high-performing team will be essential in achieving targeted outcomes. Your leadership skills will enable you to effectively manage a portfolio of multiple locations while executing corporate strategies without compromising customer satisfaction. If this resonates with you, we are eager to meet you. We are Public Storage, a pioneer in the self-storage industry since 1972, with thousands of locations across the nation.

Key Responsibilities

Lead, Manage, and Develop Teams:

  • Recruit, inspire, and retain a dedicated team of customer-facing employees.
  • Drive team performance through effective communication and coaching on customer service and sales techniques.

Brand Stewardship & Operational Excellence:

  • Oversee physical assets, including maintenance systems, vendor management, and cleanliness standards.
  • Manage delinquent tenant processes, coaching your team to lower delinquency rates and enhance customer retention.
  • Conduct monthly property evaluations to ensure operational standards and safety compliance.

Deliver Exceptional Customer Service:

  • Create a welcoming and well-maintained environment for customers through effective team management and facility upkeep.
  • Address customer inquiries and concerns in a timely and professional manner.

Drive Business Growth:

  • Utilize analytics to identify trends and develop strategies that capitalize on opportunities within your district.
  • Communicate effectively with customers, colleagues, and team members.
Benefits
  • First-year total compensation opportunity of $116,000, including base salary, guaranteed quarterly bonus, and restricted stock units.
    • Potential for a second-year performance-based bonus increase of up to $20,000.
    • Participation in the company stock program with quarterly dividends.
  • Internal promotional and career development opportunities nationwide.
  • Comprehensive training and coaching programs designed for your success.
  • Extensive healthcare benefits.
  • 401(k) plan with generous employer matching.
  • Paid time off.
  • Standard Monday through Friday work schedule.
Qualifications

Expectations and Requirements

  • Proven leadership in building and retaining high-performing teams in retail, service, hospitality, or related sectors.
  • Demonstrated history of top-tier performance.
  • Experience in managing operational audits and payroll budgets.
  • Exceptional communication and time management abilities.
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook).
  • Passion for sales and commitment to customer service excellence.
  • Bachelor's Degree preferred.
  • Availability for weekend communication as needed.
  • Willingness to work five Saturdays per year during peak seasons.

All information will be kept confidential in accordance with EEO guidelines. The Company will consider qualified applicants with criminal histories in a manner consistent with the Fair Chance Initiative for Hiring Ordinance.