Customer Success Account Manager

3 days ago


Dania Beach, Florida, United States IntelePeer Cloud Communications LLC Full time
About IntelePeer Cloud Communications LLC

IntelePeer Cloud Communications LLC is a leading provider of cloud-based communication solutions. Our mission is to empower businesses to communicate more effectively, efficiently, and intelligently.

Job Title: Customer Success Account ManagerJob Summary

We are seeking a highly motivated and experienced Customer Success Account Manager to join our team. As a Customer Success Account Manager, you will be responsible for delivering exceptional customer experiences, driving customer growth, and ensuring customer satisfaction.

Key Responsibilities
  • Customer Relationship Management
    • Build and maintain strong relationships with key customer stakeholders, including technical professionals and business leaders.
    • Develop and execute customer success plans to drive customer growth and satisfaction.
    • Identify and mitigate customer blockers to adoption and consumption.
    • Lead business value conversations with customers to drive customer success.
  • Customer Success Leadership
    • Engage with customers to understand their business objectives and identify opportunities for growth.
    • Develop and execute customer success strategies to drive customer growth and satisfaction.
    • Lead cross-functional teams to deliver customer success programs and initiatives.
    • Monitor and report on customer success metrics to drive continuous improvement.
Qualifications
  • Bachelor's degree in Business, Sociology, Psychology, Computer Science, or related field.
  • 4+ years of experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management.
  • Experience with AI platforms and IVA delivery.
Why Join Us

At IntelePeer Cloud Communications LLC, we offer a dynamic and supportive work environment, competitive compensation and benefits, and opportunities for growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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