Customer Service Representative

3 weeks ago


Fort Lauderdale, Florida, United States The Hartford Full time
About the Role

We are seeking a highly skilled Customer Care Representative to join our Group Benefits team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, answering their questions about disability and leave management claims.

Key Responsibilities
  • Initiate claims according to best practices and provide outstanding customer service.
  • Promote digital self-service capabilities to enhance customer experience.
  • Utilize multiple computer applications to accurately document claim information.
  • Ensure a dedicated workspace free from distractions during work and training hours.
  • Commit to the training and work schedule.
  • Take ownership of ensuring exceptional customer service, utilizing every touch point to build value and the The Hartford brand.
Qualifications
  • Demonstrated background in customer service, call center, insurance, retail, restaurant, or a related field.
  • Ability to work in a fast-paced complex environment while navigating multiple programs.
  • Problem-solving and critical thinking skills with strong attention to detail.
  • Excellent communication skills with the ability to empathize with customers and colleagues.
  • Adaptability.
  • High School Diploma or equivalent experience required.
  • Spanish bilingual a plus.
  • Internet requirements: high-speed broadband internet service, minimum upload/download speeds of 10Mbps/100 Mbps.
Additional Information
  • May have a need to work holidays based on business need.
  • Training Requirements: successful completion of a multi-week classroom new hire training course.
  • We prioritize supporting your skill development early in your career.
Benefits
  • Medical, Dental, Vision, Life, and Disability Insurance.
  • 25 days paid time off in your first full year of service and Paid Holidays.
  • Tuition reimbursement, Student Loan Paydown Program.
  • 401K.

The Hartford offers a comprehensive benefits package and award-winning well-being program. For more information, please visit our website.



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