Client Service Representative

1 week ago


Redwood City, California, United States Ethos Veterinary Health Full time
About Ethos Veterinary Health

We are a leading provider of specialized and emergency veterinary services, dedicated to advancing animal health and compassionate care.

Job Summary

We are seeking a highly skilled and compassionate Client Service Coordinator to join our team at our Redwood City location. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing appointments, and maintaining accurate client and patient records.

Key Responsibilities
  • Client Interaction: Welcome and assist clients and their pets, providing a positive and helpful experience.
  • Appointment Management: Schedule appointments, coordinate procedures, and manage the clinic's calendar.
  • Communication: Respond to client inquiries, provide information about services, and ensure seamless communication with veterinary staff.
  • Record Keeping: Maintain accurate and confidential client and patient records.
  • Check-In/Out: Process client paperwork, verify information, and handle payments during visits.
  • Billing: Calculate fees, process payments, and assist with invoicing as needed.
  • Client Education: Offer pet care information and answer general questions.
  • Facility Maintenance: Keep the reception area organized and comfortable for clients and pets.
  • Team Collaboration: Communicate with veterinary staff to ensure smooth operations.
  • Emergency Response: Handle emergencies calmly, directing clients appropriately.
  • Problem Solving: Address client concerns and conflicts, escalating when necessary.
Requirements
  • High School Diploma: Required
  • 1+ Years of Customer Service Experience: Strongly preferred in a veterinary or hospitality setting
  • Competent Computer Skills: Reliable and consistent ability to enter data into medical records
  • Effective Working Knowledge of MS-Office Suite: Word, Excel, Outlook
  • Typing Speed: 45+ wpm and use of 10-key calculator
Benefits
  • Compensation: $26.00 hourly
  • Full-Time Benefits: Health, dental, vision, disability, and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off
About Us

Ethos Veterinary Health is a community-driven organization dedicated to delivering compassionate care and rewarding careers. We are committed to revolutionizing veterinary medicine and setting the standard in veterinary excellence.



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