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Retail Customer Service Representative

2 months ago

Redwood City, California, United States PostalAnnex+ Full time
Position Overview

We are seeking a part-time Customer Service Representative to join our team. This role requires availability for six days a week, with shifts of five hours each day, typically between 1 PM and 6 PM, though we can accommodate some flexibility.

About Us

At PostalAnnex+, we specialize in a variety of services including shipping, packing, mailbox rentals, passport photography, and various printing solutions. While prior experience in a similar role is advantageous, it is not mandatory as we will provide comprehensive training.

Key Responsibilities

  • Deliver exceptional customer service by greeting clients in a friendly and professional manner.
  • Assist customers with their shipping inquiries and provide effective solutions.
  • Handle phone calls and respond to customer inquiries via email.
  • Perform multiple tasks efficiently in a fast-paced environment.

Essential Skills

  • Dependable, punctual, and responsible.
  • Physical ability to lift and move packages weighing up to 35 lbs and remain on your feet for extended periods.
  • Strong verbal and written communication skills, including proficiency in spelling and basic math.
  • Proficient in computer applications such as Excel, Word, and Adobe.
  • Excellent customer service skills.
  • Experience in shipping and packing is preferred but not required.

Qualifications

  • High School Diploma or equivalent.

Benefits

  • Flexible working hours.
  • Discounted shipping rates.
  • Complimentary refreshments.