Food Service Operations Manager

3 weeks ago


Scranton, Pennsylvania, United States Aramark Full time

About the Role:

The Food Service Manager is a key position responsible for developing and implementing dining solutions that meet customer needs and tastes. This role oversees and manages dining operations where customers order prepared foods from a menu.

Key Responsibilities:

  • Leadership: Utilize Aramark's coaching model to engage and develop team members to their fullest potential, reward and recognize employees, and ensure individual and team performance meets objectives and client expectations.
  • Client Relationship: Identify client needs and communicate operational progress.
  • Financial Performance: Ensure the completion and maintenance of P&L statements, deliver client and company financial targets, and adopt all Aramark processes and systems.
  • Productivity: Bring value through efficient operations, appropriate cost controls, and profit management, and follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives.
  • Compliance: Maintain a safe and healthy environment for clients, customers, and employees, and follow all applicable policies, rules, and regulations.

Additional Responsibilities:

  • Lead the front of the house of the dining operation (Cafeteria/Residential Dining Facility) in conjunction with the Food Service Director.
  • Plan, direct, and coordinate food service activities to deliver a finished product to the customer.

Qualifications:

  • Requires at least 1 year of experience.
  • Requires at least 1 year of experience in a management role.
  • Bachelor's degree or equivalent experience preferred.
  • Requires Registered Dietitian License.
  • Ability to maintain effective client and customer rapport for mutually beneficial business relationships.
  • Ability to demonstrate excellent customer service using Aramark's standard service model.
  • Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers.
  • Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.
  • Must be able to stand for extended periods of time.

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