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Business Process Improvement Manager
2 months ago
We are seeking a highly skilled Process Design Consultant to join our team at Bank of America. As a key member of our Operational Excellence team, you will be responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of our Operational Excellence objectives.
Key Responsibilities- Support the execution of change initiatives to drive cost efficiencies, quality, productivity, and risk mitigation.
- Work with business leaders and subject matter experts to ensure collaboration and transparency across integrated business and technology teams.
- Drive the execution of solutions within budget and timeline.
- Identify inefficiencies, control gaps, and design and deploy repeatable, automated solutions.
- Interact with process and control owners, technology, project management, GCOR, credit review, audit/compliance, legal, learning, communication partners, and senior executives.
- 5 years of process improvement/design and project management experience.
- Understanding of Bank of America's Risk Management Framework and Business Controls.
- High proficiency in MS Office suite, especially SharePoint, Excel, and pivot tables.
- Exceptional data analytics skills and attention to detail with ability to synthesize complex data into actionable reports for executive audience.
- Exceptional written and verbal communication skills.
- Ability to navigate enterprise, research, and resource information across the bank.
- Ability to work independently – set and manage plans, achieve results.
- Highly organized and able to effectively manage competing priorities and compressed timelines.
- Demonstrated ability to drive action and sustain momentum/results-oriented.
- Strong partnership skills – build broad-based business relationships across the organization using influencing skills while demonstrating strong conflict resolution capabilities.
- Ability to learn and adapt quickly in making sound decisions while facilitating process working sessions.
- Strong ability to influence and lead diverse groups to achieve desired results.
- Knowledge of Commercial lending environment, organizational alignment, strategic priorities.
- Consulting or change management experience.
- Strong technical skills in emerging tools/technologies (e.g. Tableau, Alteryx, SharePoint Reporting Services,.Net, SQL DB, JavaScript, HTML/CSS).
- Bachelor's degree or equivalent experience.
