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Patient Care Coordinator Part-Time

2 months ago

Minneapolis, Minnesota, United States Vireo Health LLC Full time
Job Description:

A Patient Care Coordinator plays a vital role in a retail cannabis dispensary environment, working alongside a healthcare team to provide exceptional patient care.

Key Responsibilities:

  • Participate in our startup team to educate and safely deliver medication to medical cannabis patients.
  • Assist patients and caregivers through the dispensary process, ensuring a seamless experience.
  • Train other team members in the use of cannabis-based medicines, promoting a culture of knowledge sharing.
  • Maintain an organized workflow, verifying preparation and labeling of medications, order entries, and charges.
  • Comply with all state laws and regulations, ensuring a safe and compliant work environment.
  • Participate in recordkeeping and reporting necessary for State Compliance, maintaining accurate records.
  • Maintain a safe and clean working environment by adhering to custodial procedures, rules, and regulations.
  • Work on company initiatives to achieve set goals and performance indicators, driving business success.
  • Educate patients on the proper use and storage of medical cannabis medications, promoting patient safety.
  • Assist patients in determining the best treatment course under the supervision of a registered pharmacist and in conjunction with a provider's recommendation.
  • Provide exceptional customer service to patients, potential patients, caregivers, and providers, ensuring a positive experience.
  • Maintain cash register and accountability for assigned drawer, ensuring accurate financial management.
  • Complete opening/closing procedures as assigned, maintaining a smooth operational flow.
  • Utilize computer systems and programs appropriately for daily operations, such as patient communication, refill orders, making appointments, and home deliveries.
  • Assist with incoming orders, shipments, and deliveries of supplies, ensuring timely receipt of necessary materials.
  • Attend staff meetings, continuing education, as directed, staying up-to-date on industry developments.
  • Maintain and safeguard entrusted confidential information, upholding company confidentiality.
  • Work with the eCommerce platform to review and approve online orders and patient accounts, ensuring seamless online experiences.
  • Assist patients in utilizing the eCommerce platform to obtain medical cannabis medications, promoting online convenience.
  • Communicate with patients and home delivery team to ensure medication orders are delivered to patients in a safe and efficient manner.
  • Respond to all patient communication in both dispensary and home delivery environments, providing timely support.
  • Responsible for properly plotting and adjusting delivery routes using our navigational software, optimizing delivery efficiency.
  • Responsible for downloading and monitoring surveillance footage from Home Delivery vehicle cameras in conjunction with home delivery manager, ensuring safety and security.

Job Qualifications:

  • A high school diploma and 1-3 years' experience in a retail environment.
  • Proficiency with MS Office required.
  • Experience working in a healthcare setting is preferred.
  • Excellent communication skills, verbal and written.
  • Ability to work in a team environment, as well as independently.
  • Ability to handle multiple tasks simultaneously.
  • Ability to work in a fast-paced environment.
  • Adaptable to change in the work environment.

Vireo Health, Inc. is an Equal Employment Opportunity Employer Minority/Female/Disabled/Veteran.