Owner Success Manager

2 weeks ago


Nashville, Tennessee, United States GoodNight Stay, LLC Full time
Job Title: Owner Success Manager

We are seeking a highly skilled and experienced Owner Success Manager to join our team at GoodNight Stay, LLC. As an Owner Success Manager, you will be responsible for managing client accounts and acting as a property manager for our clients.

Key Responsibilities:
  • Manage client relationships and provide exceptional customer service
  • Act as a property manager for clients, addressing customer concerns and facilitating a smooth onboarding experience
  • Collaborate with the General Manager, Director of Operations, and Founder to develop and implement owner retention, referral, branding, and business development strategies
  • Ensure compliance with company core values, missions, and vision
  • Manage day-to-day tasks for field specialists to inspect and repair homes
Requirements:
  • Bachelor's degree in Business Management, Business Administration, or related field
  • Five years of related experience
  • Excellent communication, time management, prioritization, and sensitive material handling skills
  • Reliable personal transportation and valid driver's license
  • Ability to climb stairs and lift up to 30 pounds with reasonable accommodation
Benefits:
  • Competitive salary and bonus
  • Medical, dental, and vision benefits
  • Vacation and holiday time off
  • Company-provided equipment
  • Other employee perks that enhance our culture and team building


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