Customer Service Representative

1 month ago


Alexandria, Virginia, United States Sharon Eddy - State Farm Agency Full time
Job Opportunity

We are seeking a highly motivated and customer-focused professional to join our team as an Insurance Customer Service Representative. This role is perfect for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional customer experiences.

Key Responsibilities:

  • Establish and maintain strong customer relationships through prompt and accurate service.
  • Provide expert guidance on insurance options and answer customer inquiries regarding policy changes, transfers, and claims submissions.
  • Utilize a customer-centric approach to educate customers about insurance products and services.
  • Maintain a high level of productivity and work ethic, with a focus on achieving success in a team environment.

Benefits:

  • Competitive hourly base pay plus commission and bonus opportunities.
  • Comprehensive health insurance package.
  • Generous paid time off, including vacation and personal/sick days.
  • Group life insurance and dental/vision benefits.
  • Opportunities for growth and advancement within our agency.

Requirements:

  • Excellent interpersonal and communication skills.
  • Ability to work in a team environment and provide timely activity reports to the agent.
  • Proactive problem-solving skills and a customer-focused mindset.
  • Ability to learn and adapt to new computer functions and software.
  • Property & Casualty license (must be able to obtain) and Life and Health license (must be able to obtain).
  • Bilingual Spanish preferred.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-centric professional looking for a rewarding career, please submit your resume for consideration.



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