Customer Service Representative

4 weeks ago


Alexandria, Virginia, United States U-Haul Full time
Job Summary:

U-Haul is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:

• Assist customers with U-Haul products and services, providing personalized support and guidance.
• Utilize U-Scan technology to manage rentals and inventory, ensuring accuracy and efficiency.
• Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.
• Clean and inspect equipment on the lot, maintaining a high level of quality and cleanliness.
• Answer customer questions and educate them on products and services, promoting a positive and supportive experience.
• Prepare rental invoices and accept equipment returned from rental, ensuring timely and accurate processing.
• Install hitches and trailer wiring, ensuring safe and secure connections.
• Fill propane and drive a forklift, requiring certification and training.

Requirements:

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Work Environment:

The work involves moderate risks or discomforts, requiring special safety precautions, such as working around moving parts or machines, fumes, or irritant chemicals. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.

Physical Demands:

The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Offers:

• Career stability and opportunities for advancement.
• Mindset App Reimbursement and Gym Reimbursement Program.
• Health insurance and Prescription plans, if eligible.
• Paid holidays, vacation, and sick days, if eligible.
• Life insurance and MetLaw Legal program.
• MetLife auto and home insurance and Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
• 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP).
• 24-hour physician available for kids and Dental & Vision Plans.
• Business travel insurance and You Matter EAP.
• LifeLock Identity Theft Protection and Critical Illness/Group Accident Insurance.
• Dave Ramsey's SmartDollar Program.

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