Medical Office Receptionist
4 weeks ago
PRIMARY ROLE:
This is a nonexempt clerical role that facilitates the daily operations of medical facilities. Responsibilities include welcoming patients in a timely, courteous, and professional manner, managing phone communications, scheduling appointments, registering patients, verifying insurance eligibility, and coordinating patient referrals. This position handles incoming calls with professionalism, addressing inquiries directly or transferring calls to the appropriate staff, and may initiate triage tasks for medical personnel as necessary. Additionally, the role involves coordinating reminder calls for patients scheduled for the next business day, scheduling recommended patient studies, and directing patients and visitors appropriately. It also includes managing patient referrals through insurance and physician offices, collecting payments, and reconciling daily cash reports.
Qualifications:
- High school diploma or equivalent required.
- Preferred one year of experience in customer service or reception.
- Experience in a healthcare or medical environment is strongly preferred.
- Completion of a Medical Terminology Course is highly desirable.
- N/A
- Familiarity with medical terminology and organizational services.
- Understanding of responsibilities to accurately direct incoming calls.
N: Never O: Occasionally (80%)
Lifting 50lbs O Crouching O Reaching O Carrying O Hearing C Walking O Pushing O Talking C Vision C
Environmental Conditions:
Noise O Varied Temperatures N Cleaning Agents O Noxious odors N Patient Exposure O Operative Equipment O
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