Healthcare Reception Specialist
4 weeks ago
Position Overview:
We are seeking a dedicated Medical Office Assistant to enhance the efficiency of our healthcare facilities. This position is essential in ensuring that patients are greeted and assisted in a professional and timely manner. The responsibilities include managing incoming calls, organizing appointment schedules, registering patients, verifying insurance coverage, and overseeing patient referrals.
Key Responsibilities:
- Welcome patients with professionalism and warmth.
- Handle phone inquiries and direct calls to the appropriate departments.
- Schedule and confirm appointments, ensuring a smooth flow of patient visits.
- Register patients and check their insurance eligibility.
- Manage referrals and coordinate follow-up appointments.
- Process payments and maintain accurate financial records.
- Conduct reminder calls for upcoming appointments.
- Assist with patient check-ins and ensure a positive experience.
Qualifications:
- High school diploma or equivalent is required.
- Preferred: At least one year of experience in customer service or a reception role.
- Strongly preferred: Experience in a medical or healthcare environment.
- Completion of a Medical Terminology Course is advantageous.
Essential Skills:
- Knowledge of medical terminology and healthcare practices.
- Ability to manage inquiries effectively and provide accurate information.
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