Healthcare Reception Specialist

4 weeks ago


Vineland, New Jersey, United States Inspira Health Network Full time

Position Overview:

We are seeking a dedicated Medical Office Assistant to enhance the efficiency of our healthcare facilities. This position is essential in ensuring that patients are greeted and assisted in a professional and timely manner. The responsibilities include managing incoming calls, organizing appointment schedules, registering patients, verifying insurance coverage, and overseeing patient referrals.

Key Responsibilities:

  • Welcome patients with professionalism and warmth.
  • Handle phone inquiries and direct calls to the appropriate departments.
  • Schedule and confirm appointments, ensuring a smooth flow of patient visits.
  • Register patients and check their insurance eligibility.
  • Manage referrals and coordinate follow-up appointments.
  • Process payments and maintain accurate financial records.
  • Conduct reminder calls for upcoming appointments.
  • Assist with patient check-ins and ensure a positive experience.

Qualifications:

  • High school diploma or equivalent is required.
  • Preferred: At least one year of experience in customer service or a reception role.
  • Strongly preferred: Experience in a medical or healthcare environment.
  • Completion of a Medical Terminology Course is advantageous.

Essential Skills:

  • Knowledge of medical terminology and healthcare practices.
  • Ability to manage inquiries effectively and provide accurate information.

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