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Medical Office Receptionist
3 months ago
PRIMARY ROLE:
This is a nonexempt clerical role designed to facilitate the everyday operations of the medical office. Responsibilities include welcoming patients in a timely, courteous, and professional manner, managing telephone communications, scheduling appointments, registering patients, verifying insurance eligibility, and coordinating patient referrals. This position is responsible for answering incoming calls promptly and professionally, addressing inquiries directly or transferring calls to the appropriate staff, and initiating triage tasks for medical personnel as necessary. Additionally, the role involves coordinating reminder calls for patients scheduled for the next business day and scheduling diagnostic studies as recommended by healthcare providers. The receptionist will greet and guide patients and visitors, manage referrals through insurance and physician offices, collect payments from patients, and reconcile daily cash reports.
Qualifications:
- High school diploma or equivalent.
- Preferred: One year of experience in customer service or reception.
- Preferred: Experience in a healthcare or medical practice setting.
- Completion of a Medical Terminology Course is strongly preferred.
- N/A
- Familiarity with medical terminology and organizational services.
- Understanding of responsibilities to accurately direct incoming calls.
N: Never O: Occasionally (80%)
Lifting 50lbs O Crouching O Reaching O Carrying O Hearing C Walking O Pushing O Talking C Vision C
Environmental Conditions:
Noise O Varied Temperatures N Cleaning Agents O Noxious odors N Patient Exposure O Operative Equipment O