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Insurance Customer Support Specialist

2 months ago

Perry, Michigan, United States Marclef Agency Full time
Job Overview

Position: Customer Service Representative

Are you enthusiastic about the insurance sector and dedicated to providing excellent customer support? If you excel in a vibrant office atmosphere where your contributions are valued, this role is for you.

About Marclef Agency: We are a distinguished insurance firm focused on delivering exceptional service and comprehensive insurance options to our clientele. Our commitment to integrity and client satisfaction has established us as a trusted name in the industry.

As a Customer Service Representative, you will serve as the primary point of contact for our clients, assisting them with their insurance inquiries, policy management, and other needs. Your key duties will include addressing customer questions, processing policy modifications, offering precise information about our services, and ensuring outstanding customer care consistently.


What We Offer:

Competitive Salary Structure with Commission and Bonus Potential

Generous Paid Time Off

Opportunities for Professional Development

Standard Monday to Friday Work Schedule

Evenings Free

Complimentary Office Snacks and Beverages

Paid Holidays


Key Responsibilities:
  • Handling client inquiries through various communication channels
  • Managing policy endorsements, renewals, and cancellations
  • Evaluating policy coverage and ensuring clients are informed about their insurance choices
  • Providing quotes and assisting with policy sales
  • Addressing client concerns and complaints in a timely and professional manner

Qualifications:
  • Possession of a valid state insurance license (Property & Casualty or Life & Health) is required
  • Prior experience in a customer service position is preferred
  • Exceptional communication and interpersonal abilities
  • Strong attention to detail and precision
  • Capability to manage multiple tasks and prioritize effectively in a fast-paced setting