Customer Service Representative
4 weeks ago
At State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for assisting customers with inquiries, complaints, and policy changes. You'll provide accurate and timely information regarding insurance products and services, process policy applications, renewals, and cancellations, and handle billing and payment inquiries. You'll also resolve customer issues and complaints in a professional and efficient manner, collaborate with team members to ensure customer satisfaction, and maintain accurate customer records and update information as needed. Additionally, you'll follow company policies and procedures to ensure compliance with insurance regulations and stay updated on industry trends and changes in insurance policies. If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Assist customers with inquiries, complaints, and policy changes
- Provide accurate and timely information regarding insurance products and services
- Process policy applications, renewals, and cancellations
- Handle billing and payment inquiries
- Resolve customer issues and complaints in a professional and efficient manner
- Collaborate with team members to ensure customer satisfaction
- Maintain accurate customer records and update information as needed
- Follow company policies and procedures to ensure compliance with insurance regulations
- Stay updated on industry trends and changes in insurance policies
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