Club Reception Team Member
2 days ago
We are seeking an experienced and welcoming Club Reception to join our Soho House & Co. team. This role involves providing exceptional customer service, handling phone inquiries, and maintaining a clean and organized reception area.
Main Responsibilities:
- Welcome members and guests to the property, ensuring they feel welcome and valued
- Answer high-volume phone calls, responding to restaurant reservations, general inquiries, and messages for members and employees
- Maintain accurate knowledge of menu items, hours of operation, and amenity availability/pricing
- Ensure a safe and clean work environment, including the reception area, desk, and coat check closet
- Perform Guest List duties on the floor level, club, and/or Rooftop (if applicable)
- Solve guest-related concerns in real-time, setting action items as needed
- Assist guests with coat retrieval and other requests
- BUILD RELATIONSHIPS WITH MEMBERS AND GUESTS, COMMUNICATING CONCERNS AND FEEDBACK TO MANAGEMENT FOR ASSESSMENT
Requirements:
- MINIMUM 3+ YEARS' EXPERIENCE IN A SIMILAR ROLE
- ABILITY TO ANSWER HIGH-VOLUME PHONE CALLS PROFESSIONALLY, TIMELY, AND ACCURATELY
- Familiarity with OpenTable, Salesforce, and Opera is a plus but not required
- PROBLEM-SOLVING SKILLS, WITH THE ABILITY TO RESOLVE CONFLICTS IN A TIMELY MANNER
- DETAIL-ORIENTED, ARTICULATE, AND ABLE TO MULTI-TASK IN A HIGH-VOLUME WORK ENVIRONMENT
- STRONG COMMUNICATION SKILLS, WITH THE ABILITY TO FOLLOW WRITTEN AND VERBAL INSTRUCTIONS
- FLEXIBLE SCHEDULE, WILLINGNESS TO WORK NIGHTS, WEEKENDS, AND HOLIDAYS AS NEEDED
Salary: $23 per hour
Benefits:
- Health Care + 401K: Full-time employees are eligible for full benefits, including Medical, Dental & Vision, as well as a Retirement fund with a 2% match
- Paid Time Off: Full-time employees receive sick days and vacation time
- Career Development: Opportunities for advancement within the company, both domestically and internationally
- Soho Impact: Empowering the Soho House community to make positive change through mentoring, apprenticeships, local outreach, and sustainability
- Learning & Development: An extensive range of courses available for all employees
- Cookhouse & House Tonic: Celebrating our passion for food and drink, with monthly calendars and events
- Team Events: Regular social events, fitness sessions, cinema screenings, and art classes
- Team Meal: Provided meals while on duty in our Houses & Restaurants
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