Club Reception Team Member

2 days ago


New York, New York, United States Soho House & Co. Full time
Club Reception Job Description

We are seeking an experienced and welcoming Club Reception to join our Soho House & Co. team. This role involves providing exceptional customer service, handling phone inquiries, and maintaining a clean and organized reception area.

Main Responsibilities:

  • Welcome members and guests to the property, ensuring they feel welcome and valued
  • Answer high-volume phone calls, responding to restaurant reservations, general inquiries, and messages for members and employees
  • Maintain accurate knowledge of menu items, hours of operation, and amenity availability/pricing
  • Ensure a safe and clean work environment, including the reception area, desk, and coat check closet
  • Perform Guest List duties on the floor level, club, and/or Rooftop (if applicable)
  • Solve guest-related concerns in real-time, setting action items as needed
  • Assist guests with coat retrieval and other requests
  • BUILD RELATIONSHIPS WITH MEMBERS AND GUESTS, COMMUNICATING CONCERNS AND FEEDBACK TO MANAGEMENT FOR ASSESSMENT

Requirements:

  • MINIMUM 3+ YEARS' EXPERIENCE IN A SIMILAR ROLE
  • ABILITY TO ANSWER HIGH-VOLUME PHONE CALLS PROFESSIONALLY, TIMELY, AND ACCURATELY
  • Familiarity with OpenTable, Salesforce, and Opera is a plus but not required
  • PROBLEM-SOLVING SKILLS, WITH THE ABILITY TO RESOLVE CONFLICTS IN A TIMELY MANNER
  • DETAIL-ORIENTED, ARTICULATE, AND ABLE TO MULTI-TASK IN A HIGH-VOLUME WORK ENVIRONMENT
  • STRONG COMMUNICATION SKILLS, WITH THE ABILITY TO FOLLOW WRITTEN AND VERBAL INSTRUCTIONS
  • FLEXIBLE SCHEDULE, WILLINGNESS TO WORK NIGHTS, WEEKENDS, AND HOLIDAYS AS NEEDED

Salary: $23 per hour

Benefits:

  • Health Care + 401K: Full-time employees are eligible for full benefits, including Medical, Dental & Vision, as well as a Retirement fund with a 2% match
  • Paid Time Off: Full-time employees receive sick days and vacation time
  • Career Development: Opportunities for advancement within the company, both domestically and internationally
  • Soho Impact: Empowering the Soho House community to make positive change through mentoring, apprenticeships, local outreach, and sustainability
  • Learning & Development: An extensive range of courses available for all employees
  • Cookhouse & House Tonic: Celebrating our passion for food and drink, with monthly calendars and events
  • Team Events: Regular social events, fitness sessions, cinema screenings, and art classes
  • Team Meal: Provided meals while on duty in our Houses & Restaurants


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