Soho House Hospitality Representative
2 days ago
We are seeking an experienced and welcoming Club Reception to join our Soho House & Co. team. This role involves providing exceptional customer service, handling phone inquiries, and maintaining a clean and organized reception area.
Key Responsibilities:
- Welcome members and guests to the property, ensuring they feel welcome and valued
- Handle high-volume phone calls, responding to restaurant reservations, general inquiries, and messages for members and employees
- Stay up-to-date on menu items, hours of operation, and amenity availability/pricing
- Maintain a safe and clean work environment, including the reception area, desk, and coat check closet
- Perform Guest List duties on the floor level, club, and/or Rooftop (if applicable)
- Solve guest-related concerns in real-time, setting action items as needed
- Assist guests with coat retrieval and other requests
- Build relationships with members and guests, communicating concerns and feedback to management for assessment
Requirements:
- Minimum of 3+ years' experience in a similar role
- Must have experience answering high-volume phone lines and answering inquiries professionally, timely, and to the best of your abilities
- OpenTable, Salesforce, and Opera experience is a plus but not a must
- Problem-solving skills and ability to bring conflict resolution to any anticipated or current matter
- Detail-oriented, articulate, and ability to multi-task in a high-volume and demanding work environment
- Strong communication skills and ability to understand and follow written and verbal instructions
- Flexible schedule and ability to work nights, weekends, and holidays as needed
Salary: $23 per hour
Benefits:
- Health Care + 401K: Full-time employees are eligible for full benefits, including Medical, Dental & Vision, as well as a Retirement fund with a 2% match
- Paid Time Off: Full-time employees receive sick days and vacation time
- Career Development: Opportunities for advancement within the company, both domestically and internationally
- Soho Impact: Empowering the Soho House community to make positive change through mentoring, apprenticeships, local outreach, and sustainability
- Learning & Development: An extensive range of courses available for all employees
- Cookhouse & House Tonic: Celebrating our passion for food and drink, with monthly calendars and events
- Team Events: Regular social events, fitness sessions, cinema screenings, and art classes
- Team Meal: Provided meals while on duty in our Houses & Restaurants
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