Front Desk Ambassador

7 hours ago


New York, New York, United States Soho House & Co. Full time
Club Reception Job Overview

We are seeking a highly skilled and professional Club Reception to join our Soho House & Co. team. As a Club Reception, you will be responsible for providing exceptional customer service, handling phone inquiries, and maintaining a clean and organized reception area.

Main Duties:

  1. Welcome members and guests to the property, ensuring they feel welcome and valued
  2. Handle high-volume phone calls, responding to restaurant reservations, general inquiries, and messages for members and employees
  3. Stay up-to-date on menu items, hours of operation, and amenity availability/pricing
  4. Maintain a safe and clean work environment, including the reception area, desk, and coat check closet
  5. Perform Guest List duties on the floor level, club, and/or Rooftop (if applicable)
  6. Solve guest-related concerns in real-time, setting action items as needed
  7. Assist guests with coat retrieval and other requests
  8. Build relationships with members and guests, communicating concerns and feedback to management for assessment

Responsibilities:

  • Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner
  • Answer high-volume phone lines and calls for restaurant, roof, and cinema reservations, general inquiries, and deliveries, messages for members and from employees
  • Maintain accurate knowledge of standard Q&A regarding menus, hours of operation, and amenity availability/pricing
  • Perform Guest List duties on the floor level, club, and/or Rooftop (if applicable)
  • Support, redirect, and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set
  • Assist guests by checking/retrieving their coats and/or items they left with the bell person
  • Build relationships with members and guests and communicate red flags and positive feedback to management to assess
  • Influence a fun and positive atmosphere by being approachable and professional

Requirements:

  • Minimum of 3+ years' experience in a similar role
  • Must have experience answering high-volume phone lines and answering inquiries professionally, timely, and to the best of your abilities
  • OpenTable, Salesforce, and Opera experience is a plus but not a must
  • Problem-solving skills and ability to bring conflict resolution to any anticipated or current matter
  • Detail-oriented, articulate, and ability to multi-task in a high-volume and demanding work environment
  • Strong communication skills and ability to understand and follow written and verbal instructions
  • Flexible schedule and ability to work nights, weekends, and holidays as needed

Salary: $23 per hour

Benefits:

  • Health Care + 401K: Full-time employees are eligible for full benefits, including Medical, Dental & Vision, as well as a Retirement fund with a 2% match
  • Paid Time Off: Full-time employees receive sick days and vacation time
  • Career Development: Opportunities for advancement within the company, both domestically and internationally
  • Soho Impact: Empowering the Soho House community to make positive change through mentoring, apprenticeships, local outreach, and sustainability
  • Learning & Development: An extensive range of courses available for all employees
  • Cookhouse & House Tonic: Celebrating our passion for food and drink, with monthly calendars and events
  • Team Events: Regular social events, fitness sessions, cinema screenings, and art classes
  • Team Meal: Provided meals while on duty in our Houses & Restaurants

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