Senior IT Support Specialist

17 hours ago


SaintMartinsousMontaigu, Bourgogne-Franche-Comté, United States Oneida Technical Solutions LLC Full time
Job Title: Computer Specialist/Lead Technical Support Specialist

Oneida Technical Solutions, LLC is seeking a highly skilled and experienced Computer Specialist/Lead Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing advanced technical support for a diverse range of IT systems and networks within a high-security environment.

Key Responsibilities:
  • Lead a team of technical support specialists, providing mentorship, training, and performance management.
  • Diagnose and resolve hardware, software, and network issues for end-users.
  • Manage and maintain desktop configurations, servers, and network devices.
  • Perform regular system updates, patch management, and vulnerability assessments.
  • Implement and enforce cybersecurity policies and procedures.
  • Coordinate and manage IT projects, including system upgrades, migrations, and deployments.
  • Maintain detailed documentation of system configurations, changes, and support activities.
  • Liaise with other departments, vendors, and external partners to resolve technical issues and coordinate support activities.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Advanced certifications (e.g., CISSP, Security+, ITIL) preferred.
  • Minimum of 7 years of experience in technical support or a related IT role, with at least 3 years in a leadership or supervisory capacity.
  • Expertise in Windows and Linux operating systems, network configurations, and cybersecurity best practices.
  • Proficiency with virtualization technologies (e.g., VMware, Hyper-V) and cloud services (e.g., AWS, Azure).
  • Active Secret Clearance required.
  • DOD 8140 Compliance: Must possess or obtain within 6 months of hire a certification that meets DOD 8140 requirements (e.g., Security+ CE, CISSP).
Work Environment:
  • Ability to lift and move computer equipment as needed.
  • Occasional travel may be required for off-site support.
  • Full-time position with potential for after-hours support as needed.

Oneida Technical Solutions, LLC is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.



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