Banking Operations Manager

6 days ago


Cleveland, Ohio, United States Dollar Bank Full time
Job Description

Dollar Bank is seeking a highly motivated and results-driven Banking Operations Manager to join our team in the Central Region. As a key member of our Regional Banking Team, you will be responsible for supporting multiple branches within our Central Market.

Key Responsibilities:

  • Build Relationships: Engage with customers through a consultative sales approach to create long-term relationships and drive business growth.
  • Customer Education: Educate customers on ways to utilize technology in branch, online, or mobile to enhance their banking experience.
  • Decision Making: Utilize sound decision-making skills to balance customer service and financial loss.
  • Leadership: Assist in training and development of new employees within the bank and learn how to open and close branches.
  • Operational Excellence: Adhere to all established branch operational processes and procedures.

Requirements:

  • Education: High school diploma/GED required.
  • Experience: One year demonstrated track record of achieving sales goals, or a minimum of 2 years demonstrated ability to deliver outstanding customer service in financial services or retail industry.
  • Leadership Demeanor: Must have excellent written and verbal communication skills, including professional grammar and demeanor.
  • Travel: Ability to travel as needed for training.
  • Background Checks: Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.

Benefits:

Dollar Bank offers a comprehensive benefits package, including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement, to full-time employees. Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.



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