Customer Experience Liaison

1 month ago


Dallas, Texas, United States Hearst Full time
About the Role

We are seeking a highly skilled Customer Experience Representative to join our team at Homecare Homebase. As a key member of our customer support team, you will play a vital role in ensuring our clients receive exceptional service and support.

Key Responsibilities
  • Provide timely and effective support to clients via phone, email, and live chat
  • Assist clients with software navigation, issue resolution, and troubleshooting
  • Identify and document trending issues to improve overall customer experience
  • Collaborate with cross-functional teams to resolve complex issues
What We're Looking For

We are seeking a driven and customer-focused individual who is passionate about delivering exceptional service. If you have a strong problem-solving ability, excellent communication skills, and a desire to make a difference in the lives of others, we encourage you to apply.

What We Offer

At Homecare Homebase, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Our team is dedicated to creating a positive and supportive work environment that fosters collaboration and innovation.

Our Values

We live by our CARES values: Care, Act, Respect, Excel, and Smile. Our team members enjoy meaningful work, flexibility, and a sense of purpose that comes from making a difference in the lives of clinicians and homecare staff.



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