Customer Service Liaison

4 weeks ago


Dallas, Texas, United States State Farm Insurance Full time
Customer Service Liaison

At State Farm Insurance, we're seeking a skilled Customer Service Liaison to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers by answering inquiries, resolving issues, and offering appropriate solutions. Your duties will include processing policy changes, claims, and payments accurately and efficiently, maintaining customer records, and collaborating with team members to ensure seamless customer experiences. You'll also promote and cross-sell insurance products and services to meet customer needs, handle escalated customer complaints and concerns with professionalism and empathy, and stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice. If you're passionate about delivering outstanding customer service and have a strong understanding of insurance products, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Provide exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions.
  • Process policy changes, claims, and payments accurately and efficiently.
  • Maintain customer records and update information as necessary.
  • Collaborate with team members to ensure seamless customer experiences.
  • Promote and cross-sell insurance products and services to meet customer needs.
  • Handle escalated customer complaints and concerns with professionalism and empathy.
  • Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice.


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