Customer Service Liaison
1 month ago
Pesca Holding is seeking a skilled Customer Service Liaison to support our operations and sales teams at our headquarters in Dallas, TX. The ideal candidate will have a background in customer-facing support, preferably with technical experience. This role is critical in establishing a strong user experience standard with clients through multiple communication channels.
The successful candidate will have experience working in B2B and B2C environments, with a focus on commercial, residential, and hospitality markets in window coverings, interior design, or architectural design.
Key Responsibilities:
- Provide general customer service, technical support, and quote/order entry services to our manufacturing companies.
- Work with group email services to ensure prompt and appropriate handling of client inquiries.
- Coordinate with other departments to ensure task completion.
- Support other departments or initiatives as needed.
- Manage inbound and outbound call volume while maintaining quality of service.
- Support quote-to-order conversion and follow up on new and existing projects.
- Be prepared to travel if necessary.
- Develop a comprehensive knowledge of all products offered for new orders and troubleshooting purposes.
Required Qualifications:
- Minimum 3 years of experience in customer service or customer-facing support.
- Basic computer competencies.
- Exceptional organizational and communication skills.
- Able to coordinate and manage multiple software systems simultaneously.
- Technical aptitude.
Learn more about Pesca Holding companies at www.pescaholding.com.
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