Customer Service Liaison

1 month ago


Dallas, Texas, United States BTX INC. Full time
Job Overview

Pesca Holding is seeking a skilled Customer Service Liaison to support our operations and sales teams at our headquarters in Dallas, TX. The ideal candidate will have a background in customer-facing support, preferably with technical experience. This role is critical in establishing a strong user experience standard with clients through multiple communication channels.

The successful candidate will have experience working in B2B and B2C environments, with a focus on commercial, residential, and hospitality markets in window coverings, interior design, or architectural design.

Key Responsibilities:

  • Provide general customer service, technical support, and quote/order entry services to our manufacturing companies.
  • Work with group email services to ensure prompt and appropriate handling of client inquiries.
  • Coordinate with other departments to ensure task completion.
  • Support other departments or initiatives as needed.
  • Manage inbound and outbound call volume while maintaining quality of service.
  • Support quote-to-order conversion and follow up on new and existing projects.
  • Be prepared to travel if necessary.
  • Develop a comprehensive knowledge of all products offered for new orders and troubleshooting purposes.

Required Qualifications:

  • Minimum 3 years of experience in customer service or customer-facing support.
  • Basic computer competencies.
  • Exceptional organizational and communication skills.
  • Able to coordinate and manage multiple software systems simultaneously.
  • Technical aptitude.

Learn more about Pesca Holding companies at www.pescaholding.com.



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