Customer Service Representative

1 day ago


Gulfport, Mississippi, United States Island View Casino Resort Full time

### Job Summary

We are seeking a highly skilled and customer-focused Reservations Agent to join our team at Island View Casino Resort. As a key member of our front-line staff, you will be responsible for providing exceptional service to our guests and internal customers.

### Key Responsibilities

* Handle all incoming calls in a professional and courteous manner, booking hotel reservations and answering questions to the best of your ability.
* Utilize all equipment associated with the position, including computer keyboard, Cisco Call Manager software, paging system, and two-way radios.
* Cross-train to achieve proficiency in both PBX and Reservations System.
* Adhere to all departmental and company policies and procedures.
* Work a flexible schedule as needed.

### Requirements

* Ability to use all equipment associated with the position.
* Cross-training to achieve proficiency in both PBX and Reservations System.
* Ability to work a flexible schedule.

### What We Offer

* Competitive pay rate.
* Full-time and/or part-time opportunities.

### How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please submit your application.



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