National Service Engineer

2 weeks ago


Chicago, Illinois, United States Mizuho OSI Full time
About Mizuho OSI

Mizuho OSI is a leading provider of specialty surgery and patient positioning solutions. Our portfolio includes a range of products designed to improve patient outcomes in spine and orthopedic surgeries, as well as disposable and reusable surgical patient care products.

Job Summary

The National Service Engineer (NSE) is a senior-level field service engineer responsible for providing technical support and guidance to our field service engineers. This role requires a strong technical background, excellent communication skills, and the ability to work independently. The NSE will work closely with our engineering, manufacturing, and corporate office teams to ensure that our products are delivered to the highest standards.

Key Responsibilities
  • Provide technical guidance and support to field service engineers through co-traveling, audits, and documentation.
  • Develop and deliver training programs for new hire field service engineers, international distributors, and biomedical engineers.
  • Provide onsite support for new product launches and ensure that our products are serviceable and meet customer needs.
  • Review repair trend reports with manufacturing engineering and provide feedback to management on a quarterly basis.
  • Assist with eCFF complaints and provide field service investigation and follow-up support.
  • Develop and manage our knowledge management system for the service department.
  • Play a key role in new product development by providing serviceability feedback and support.
  • Improve external service productivity through current technology enablement, training, process improvement, and best practice identification.
  • Provide backup support for service territories that require additional resources due to long-term absence or temporary spikes in workload.
Qualifications and Requirements
  • Minimum 10 years of field service experience.
  • Ability to read blueprints, schematics, manuals, and other specifications.
  • Proficiency in using PowerPoint, Excel, MS Word, Salesforce, SAP CRM, and ECC or equivalent top-tier ERP/CRM systems.
  • Excellent verbal and written communication and customer service skills.
  • Ability to lead by example, follow up, and motivate others.
  • Ability to travel 65% of the year both domestically and internationally.
  • Ability to lift up to 50 lbs and push/pull up to 150 lbs.
  • Ability to work weekends or after regular work hours as needed.
What We Offer

Mizuho OSI offers a competitive salary range of $100,000 - $130,000 + bonus, as well as a comprehensive benefits package and opportunities for professional growth and development.


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