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Front Desk Coordinator

2 months ago

Elk River, Minnesota, United States Pearle Vision Full time

Job Summary:

The Optical Receptionist plays a vital role in delivering exceptional customer service and creating a positive first impression for patients and guests at Pearle Vision. As the primary point of contact, this individual is responsible for managing the front desk operations, ensuring a seamless patient experience, and upholding the company's brand values.

Key Responsibilities:

  • Greets Patients and Guests: Welcomes patients and guests in a friendly and professional manner, setting the tone for a positive experience.
  • Front Desk Operations: Manages the front desk, including signing in patients, directing them to opticians, and coordinating phone inquiries.
  • Patient Information Management: Collects and updates patient information, ensuring accuracy and completeness in electronic health records.
  • Communication and Coordination: Communicates with patients to update them on pending orders and directs them to opticians as needed.
  • Financial Transactions: Processes payments, including cash, checks, and credit cards, and enters medical service charges into patient ledgers.
  • Order Management: Takes orders for contact lenses in-store and over the phone, ensuring timely and accurate fulfillment.
  • Team Collaboration: Works collaboratively with the team to deliver exceptional customer service, supporting colleagues in achieving their goals.
  • Attention to Detail: Maintains a high level of detail orientation, ensuring accuracy and diligence in patient records, scheduling, and file maintenance.
  • Confidentiality: Handles confidential information with discretion, upholding professional ethics and the company's reputation.

Requirements:

  • Customer Focus: Demonstrates a patient-focused approach, prioritizing exceptional customer service and upholding the company's brand values.
  • Teamwork: Exhibits the ability to work well within a team environment, supporting colleagues in delivering a positive patient experience.
  • Attention to Detail: Maintains a high level of detail orientation, ensuring accuracy and diligence in patient records, scheduling, and file maintenance.
  • Confidentiality: Handles confidential information with discretion, upholding professional ethics and the company's reputation.