Veterinary Front Desk Coordinator

3 weeks ago


Rocky River, Ohio, United States The Animal Hospital Full time
Job Summary:

We are seeking a highly skilled and compassionate Veterinary Receptionist to join our team at The Animal Hospital. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing patient flow, and ensuring a seamless experience for our clients and their pets.

Key Responsibilities:

• Check patients in and out, process invoices, and handle payments
• Provide top-notch customer service, including greeting clients, answering questions, and processing incoming patients
• Answer phone calls, schedule appointments, and record messages for doctors and staff
• Handle incoming and outgoing mail and email
• Update and file patient charts, and enter data into our computerized billing program
• Retrieve prescriptions, assist with pet supply purchases, and maintain the cleanliness of our waiting room
• Assist with retail sales and provide a positive experience for our clients

Requirements:

• High School Diploma or relevant education and work experience
• Veterinary experience and customer service skills
• Organizational skills, technical savvy, and a team-oriented approach
• Excellent communication skills and a passion for delivering exceptional patient care

What We Offer:

• Competitive base pay plus revenue share bonus program
• Best-in-class medical, vision, and dental insurance
• Short-term and long-term disability, life insurance, and 401k with match
• Paid time off, free continuing education, and mental health support
• A Whole Person Approach to employee well-being and growth opportunities

Why Join Our Team?

We believe in investing in our teams and sharing the growth they drive. Every Team Member is eligible to participate in our revenue sharing program, and we offer a range of benefits and opportunities for career development. If you are passionate about delivering exceptional patient care and are looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity.
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