Front Desk Supervisor

1 week ago


Hood River, United States Columbia Gorge Hotel Hood River, OR Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Columbia Gorge Hotel in Hood River, OR. As a Front Desk Supervisor, you will be responsible for providing exceptional guest service, managing front office operations, and leading a team of front desk associates.

Key Responsibilities
  • Oversee the entire front office operations, including guest check-in, check-out, and room assignments.
  • Create and distribute the front office department schedule.
  • Manage accounts receivable and ensure accurate cash handling.
  • Train and develop front office team members in standards, policies, and ongoing tasks.
  • Respond to guest surveys and implement improvements.
  • Ensure use of cash drawer accurately and efficiently.
  • Assist guests with questions, complaints, or requests.
  • Assist with hotel reservations, registration, and billing.
  • Maximize company revenue by securing reservations and sales.
  • Analyze and organize guest reservations for current day and future arrivals.
  • Answer hotel phones promptly and professionally.
  • Complete daily checklists and organize paperwork.
  • Maintain confidentiality of proprietary information.
  • Check-in guests securely using all confidentiality, identification, and credit policies.
  • Understand the operation of the property management system.
  • Provide guests with general information about hotel facilities, functions, local attractions, and contact information.
  • Assist with hotel events to ensure guest satisfaction.
  • Be proficient with property security, key control procedures, and fire, flood, and weather-related safety procedures.
Requirements
  • High School diploma or GED required.
  • Minimum of 2 years experience in the Front Office Department in a hotel.
  • Minimum of 2 years supervisory experience preferred.
  • Ability to lift, push, or pull 50 pounds.
  • Flexibility with working nights, weekends, and holidays.
  • Excellent communication, teamwork, attendance, problem-solving, customer service, diversity, accurate cash/card handling, professionalism, adaptability, dependability, initiative, planning/organizing, quality-focused, safety & security-focused, and essential physical functions.

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