Guest Services Associate

2 weeks ago


Harlingen, Texas, United States Equity LifeStyle Properties Full time

About Us:
Equity LifeStyle Properties is dedicated to providing outstanding service and creating memorable experiences for our guests and residents. We pride ourselves on our culture of recognition and our commitment to excellence in all that we do.

Position Overview:
We are currently seeking a dedicated Front Desk Clerk to join our team in Harlingen, Texas. This role is essential in ensuring our guests receive top-notch service during their stay.

Key Responsibilities:

  • Serve as the primary point of contact for guests and residents, offering assistance and information both in person and via phone.
  • Handle payment processing and manage deposits efficiently.
  • Generate reports and submit maintenance requests to maintain office operations smoothly.
  • Collaborate closely with the Property Manager to address inquiries and provide timely responses.
  • Focus on customer satisfaction by resolving conflicts and addressing issues promptly.
  • Availability to work Monday through Friday, from 8:15 AM to 3:30 PM.
Qualifications:
  • High school diploma or equivalent experience required.
  • A minimum of 1 year of experience in a customer service role with strong interpersonal skills.
  • Excellent organizational abilities and attention to detail.
  • Proficient in computer use and quick to learn new software systems.
  • Must successfully pass a Criminal Background Check and possess a valid Driver's License.
Benefits:
We offer a comprehensive benefits package that includes medical, dental, and vision coverage, a generous 401(k) employer match, as well as paid time off for vacations, holidays, and sick leave.

As an Equal Opportunity Employer, we appreciate and welcome all applicants.

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