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Guest Services Associate

2 months ago

Harlingen, Texas, United States Equity LifeStyle Properties Full time

At Equity LifeStyle Properties, we pride ourselves on our commitment to excellence and a culture that values recognition. We are currently seeking a Receptionist for Hospitality to join our team.

Key Responsibilities:

As a Receptionist, you will play a vital role in delivering outstanding customer service, ensuring that our guests and residents have memorable experiences.

Your responsibilities will include:

  • Serve as the primary point of contact for guests and residents, providing information and assistance both in person and via phone.
  • Handle payment processing and manage deposits efficiently.
  • Generate reports and submit maintenance requests to maintain office operations.
  • Collaborate closely with the Property Manager to address inquiries promptly and professionally.
  • Focus on customer satisfaction by resolving conflicts and addressing issues swiftly.
  • Availability to work Monday through Friday during standard business hours.
Qualifications:
  • High school diploma or equivalent experience is required.
  • A minimum of 1 year of experience in a customer service role with a strong emphasis on service excellence.
  • Excellent organizational skills and a keen eye for detail.
  • Proficiency in computer systems and a willingness to learn new software.
  • Must successfully pass a Criminal Background Check and possess a valid Driver's License.
In return for your skills and dedication, we offer a comprehensive benefits package that includes medical, dental, and vision coverage, a generous 401(k) employer match, as well as paid time off for vacations, holidays, and sick leave.

We are an Equal Opportunity Employer and appreciate all applicants for their interest.