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Customer Support Specialist

2 months ago

Harlingen, Texas, United States Dufresne Spencer Group Full time

Dufresne Spencer Group is in search of a Customer Support Specialist to enhance their Guest Response Team. As a leading retailer in the home furnishings sector, Dufresne Spencer Group presents an excellent opportunity for individuals eager to thrive in a vibrant work atmosphere.

With the introduction of On-Demand Pay, Dufresne Spencer Group offers:

  • Generous Paid Time Off (PTO)
  • Opportunities for career progression
  • Comprehensive Medical, Dental, Vision, & Retirement Benefits
  • Employee Purchase Discounts of 30% or more

Key Responsibilities include:

  • Managing, processing, and finalizing service orders, urgent response tickets, exchanges, and additional tasks on a daily basis
  • Assisting team members during high-demand periods
  • Providing direction to the team and addressing complex scenarios
  • Overseeing and mentoring the call center staff
  • Communicating service and urgent response updates to management
  • Identifying and resolving issues effectively
  • Engaging in collaborative efforts across various teams
  • Performing other assigned responsibilities as needed

Desired Skills and Qualifications:

  • Consistently meeting departmental objectives
  • Exhibiting professionalism through reliable attendance and punctuality
  • High school diploma or equivalent required
  • At least 1 year of experience in an inbound call center environment
  • Experience in a leadership or supervisory capacity preferred
  • Proficiency in Microsoft Office applications
  • Exceptional communication skills
  • Bilingual abilities are considered an advantage

Dufresne Spencer Group is dedicated to fostering an inclusive workplace and is an Equal Opportunity Employer. We value diversity and do not tolerate discrimination based on various factors including race, religion, gender, age, and more.