Customer Service Manager

4 days ago


Bristol, Tennessee, United States GPM Investments Full time

At GPM Investments, we're looking for a Customer Service Manager to join our team as an Assistant Manager at Dunkin' Donuts. This role offers an exciting opportunity to develop your leadership skills in a fast-paced, customer-focused environment.

Salary and Benefits

We offer a competitive salary of $15.50 per hour, with opportunities for career growth and advancement. Our benefits package includes weekly pay, paid time off, and a 401(k) plan with a 6% match.

About the Role

As a Customer Service Manager, you'll be responsible for leading a team to deliver exceptional guest experiences and drive profitable sales. You'll work closely with the Restaurant Manager to implement strategies that enhance guest satisfaction and drive sales.

Key Responsibilities:
  • Foster a collaborative environment, providing coaching, feedback, and resolving employee concerns effectively.
  • Assist in recruiting and training, ensuring the team is skilled, confident, and ready to deliver top-notch service.
  • Uphold and exceed Brand standards, ensuring a consistently high-quality guest experience.
  • Manage operations to maximize guest satisfaction, maintain cleanliness, and ensure compliance with safety standards.
Requirements

To be successful in this role, you'll need:

  • Clear verbal and written communication skills (English).
  • Experience in restaurant, retail, or a supervisory role.
  • At least 21 years of age with a high school diploma (or equivalent).
  • A valid driver's license and access to a vehicle with insurance.


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