Customer Service Expert: Delivering Exceptional Experiences
1 week ago
About Us
We are a leading global digital business services company, committed to delivering exceptional experiences for our clients and customers. Our mission is to create a workplace that fosters happiness, health, and inclusivity.
A Brief Overview of Our Company
As a Teleperformance USA employee, you will be part of a dynamic team that provides innovative solutions to businesses worldwide. Our expertise in customer experience management, technical support, and back-office operations has earned us a reputation as a trusted partner for companies seeking to streamline their processes and improve customer satisfaction.
Your Role as a Customer Experience Specialist
We are looking for fearless individuals who share our passion for delivering exceptional experiences. As a Customer Experience Specialist, your primary responsibility will be to provide timely and effective support to our customers through various channels, including phone, email, and instant messaging. Your expertise will be invaluable in resolving customer inquiries, addressing concerns, and providing innovative solutions to complex issues.
Key Responsibilities
- Provide customer support via phone, email, or instant messaging, ensuring that customer issues are resolved promptly and effectively.
- Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment.
- Maintain accurate records of customer interactions, updating information and tracking progress on outstanding issues.
- Develop and maintain a strong understanding of our products and services, enabling you to provide expert advice and guidance to customers.
- Collaborate with internal teams to resolve complex customer issues, leveraging expertise and resources to deliver exceptional outcomes.
Requirements and Qualifications
To excel in this role, you will need:
High School Diploma or equivalent, preferably supplemented by IT/network certifications or degrees.Proven call center experience, with a strong track record of delivering exceptional customer service.Typing speed of 25 WPM, with proficiency in PC operation and navigation.Ability to work independently, with excellent communication skills, both oral and written.Able to stay composed and objective, even in fast-paced environments.Benefits and Compensation
As a valued member of our team, you can expect:
Competitive wages, commensurate with your experience and qualifications.Paid training, designed to equip you with the skills and knowledge needed to excel in this role.Full benefits package, including medical, dental, vision, 401(k), and more.Paid time off, allowing you to recharge and pursue your passions.Join Our Dynamic Team
At Teleperformance USA, we believe in fostering a culture of inclusion, diversity, and teamwork. If you're passionate about delivering exceptional experiences and sharing our commitment to excellence, we encourage you to apply for this exciting opportunity.
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