Hotel Team Member
4 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Hotel Team Member - Customer Service Representative.
About Us:
Oliver Companies (OCI Hospitality) is a leading property management company with a rich history dating back to 1978. We have established ourselves as experts in hotel development and management, with properties across the country flying flags from renowned brands such as Hilton, IHG, Choice, and Marriott.
Job Summary:
This role involves providing exceptional guest service, ensuring that all guest inquiries and concerns are addressed promptly. You will present menus, inform guests of current specials, and verify age requirements for alcohol purchases when necessary.
Duties and Responsibilities:
- Provides exceptional guest service by addressing inquiries and concerns promptly.
- Presents menus and informs guests of current specials.
- Verifies age requirements for alcohol purchases.
- Maintains updated knowledge of menu options, preparation methods, and ingredients.
- Communicates orders to the kitchen with accuracy.
- Listens attentively to guests and anticipates additional needs or concerns.
- Collects used dishes and glasses from tables and public areas.
- Delivers room service orders as needed.
- Assists in monitoring and upholding safety policies and procedures for guests and team members.
- Supports operational efficiency by assisting team members and other departments as needed.
- Maintains cleanliness and inventory levels throughout the department.
Qualifications:
- Strong communication and interpersonal skills.
- Ability to handle stressful situations with poise and professionalism.
- Conducts work-related functions in a professional manner.
Benefits:
We offer a competitive salary range of $35,000 - $45,000 per year, depending on experience.
The estimated annual salary for this position in Duluth, MN is around $40,000, based on industry standards and local cost of living.
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