Customer Service Representative

1 week ago


Bristol, Tennessee, United States Teleperformance USA Full time

Opportunity Overview

We are seeking a skilled Customer Service Representative to join our team at Teleperformance USA in Bristol, TN. As a key member of our customer experience team, you will be responsible for providing top-notch support to customers via phone, email, and instant messaging.

About the Role

This role is perfect for individuals who enjoy working in a fast-paced environment and have excellent communication skills. You will be handling customer inquiries, resolving issues, and providing innovative solutions to meet customer needs.

Key Responsibilities

  • Provide exceptional customer service via phone, email, and instant messaging.
  • Handle customer inquiries and resolve simple and basic support issues.
  • Escalate complex issues to the appropriate product support specialist.
  • Troubleshoot customer problems and identify root causes.
  • Process high volumes of customer inquiries and resolve a targeted percentage of those inquiries.
  • Meet standards of job, such as quality standards, adherence to schedule, and average handle time.

Requirements

To be successful in this role, you must possess:

  • A High School Diploma or equivalent.
  • IT/Network certifications/degrees preferred.
  • 18 years of age or older.
  • Proven call center experience.
  • Typing 25 WPM.
  • Proficient in PC operation and navigation.
  • Entry-level network troubleshooting skills.

Benefits

We offer a competitive salary of $$$14.50 - $17.00 per hour*** based on experience*** and a range of benefits, including:

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

About Us

Teleperformance is a global digital business services company that delivers exceptional customer experiences for some of the world's most recognized brands. We are committed to creating a workplace where our employees feel valued, inspired, and supported, so they can bring their best selves to work every day.


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