Customer Service Representative
1 week ago
Opportunity Overview
We are seeking a skilled Customer Service Representative to join our team at Teleperformance USA in Bristol, TN. As a key member of our customer experience team, you will be responsible for providing top-notch support to customers via phone, email, and instant messaging.
About the Role
This role is perfect for individuals who enjoy working in a fast-paced environment and have excellent communication skills. You will be handling customer inquiries, resolving issues, and providing innovative solutions to meet customer needs.
Key Responsibilities
- Provide exceptional customer service via phone, email, and instant messaging.
- Handle customer inquiries and resolve simple and basic support issues.
- Escalate complex issues to the appropriate product support specialist.
- Troubleshoot customer problems and identify root causes.
- Process high volumes of customer inquiries and resolve a targeted percentage of those inquiries.
- Meet standards of job, such as quality standards, adherence to schedule, and average handle time.
Requirements
To be successful in this role, you must possess:
- A High School Diploma or equivalent.
- IT/Network certifications/degrees preferred.
- 18 years of age or older.
- Proven call center experience.
- Typing 25 WPM.
- Proficient in PC operation and navigation.
- Entry-level network troubleshooting skills.
Benefits
We offer a competitive salary of $$$14.50 - $17.00 per hour*** based on experience*** and a range of benefits, including:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
About Us
Teleperformance is a global digital business services company that delivers exceptional customer experiences for some of the world's most recognized brands. We are committed to creating a workplace where our employees feel valued, inspired, and supported, so they can bring their best selves to work every day.
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