Business Operations Manager

4 weeks ago


Raleigh, North Carolina, United States DLA Piper Full time

Job Summary

The Senior Manager of Billing Operations is responsible for overseeing and leading the Client Account Supervisors and ensuring the overall daily operations of the Client Accounts team meet or exceed performance standards and metrics.

This position continually analyzes current business processes and makes recommendations for improvement based on solid performance metrics. It also tracks team metrics and makes adjustments to the operations of the team as needed.

Key Responsibilities

  • Analyzes business processes and billing book assignments to ensure the most effective processes and balanced workloads are in place.
  • Develops process/workflow/workload improvements based on analysis.
  • Provides appropriate training to ensure that all billing processes and policies are applied consistently across the department.
  • Reviews performance on a continual basis and coaches and trains staff throughout the year.
  • Fields billing inquiries and questions on a daily basis and interacts with clients, attorneys, and staff on a daily basis.
  • Participates and supports all project management initiatives and may be responsible for managing a specific project.
  • Identifies, documents, and communicates system and procedural issues across departments.

Requirements

  • Two plus years' experience managing and/or overseeing a billing/invoicing team.
  • Strong communication and interpersonal skills required to interact with staff and timekeepers.
  • Must be a strategic, creative, and innovative thinker.
  • Experience with Elite and/or Aderant and e-Billing applications is required.
  • Experience with Business Intelligence software and reporting is strongly preferred.
  • Advanced proficiency with Excel is required.

Working Conditions

This position can be remote but requires occasional visits to the local office. The position requires extended periods of sitting and working at a computer, as well as participating in digital/virtual conference calls.

Application Process

Applicants must apply directly online instead of sending application materials via email. If you have a request for an accommodation during the application process, please contact us.



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