Business Operations Specialist

4 weeks ago

Raleigh, North Carolina, United States Serigor Inc. Full time
Job Summary

We are seeking a highly skilled Business Operations Specialist to join our team at Serigor Inc. This role will be responsible for coordinating business operational activities with respect to inventory management, continuous process improvement, and coordinating training and education in the operations with the Genetec software and all system components for Physical Security.

Key Responsibilities
  • Coordinate document management activities and recommend process improvements.
  • Audit the process, and account for all equipment, devices, material, and parts associated with the implementation for buildings and facilities.
  • Work directly with the Distribution Center staff and keep them apprised of pending orders.
  • Perform quarterly inventory assessments to ensure all devices, equipment, and material are properly accounted for. Submit assessment report to Security Management for review.
  • Manage the safety stock requirements and ensure the required stock levels never go out-of-stock.
  • Generate scheduled reports (weekly/monthly, etc.) indicating the following:
  • Material received during report term (inbound)
  • Material picked up for surplus report term (outbound)
  • Material returned to manufacturer (RMA) report term (outbound)
  • Material returned to inventory from manufacturer (RMA) report term (inbound)
  • Material issued to security vendor for incidents or installation report terms (outbound)
  • Current inventory levels by part number
  • Ensure that there are no delays in issuing requested material/parts
  • Manage the coordination and verification of scheduled PMs.
  • Identify which devices are coming to the end of life and arrange for replacement.
  • Manage the badging supplies and be responsible for restocking.
  • Manage the quotes and invoices that are relative to inventory and ensure that the invoice matches with the corresponding quote
  • Responsible for the surplus process and shall adhere to NC State Surplus procedures.
  • Ensure all retired servers are discarded in accordance with the Information Security Office procedures.
  • Assisting the SOC team and vendor partner with troubleshooting installation and operating issues.
  • Perform monthly device testing of selected buildings, and facilities, documents, and secure findings.
  • Assist in the creation of document(s) which details the information and design of new building construction, new implementation, and requests for additional device(s).
  • Manage all situations when devices are scheduled for removal because of building alterations, replacement, temporary removal, factory recall, or other reasons. This position shall brief IT-EMS when these situations occur.
  • Must have the ability to submit incidents, request and track all in accordance with standards established by IT-EMS.
Requirements
  • Ability to troubleshoot security devices, including an understanding of the Security Genetec platform and associated software.
  • Knowledge and understanding of testing video surveillance equipment, IP cameras and card readers.
  • Ability to create and maintain required documentation. This includes documenting the arrival of new devices and equipment and placing it in its proper location.
  • Working knowledge of office applications (i.e., MS Excel, MS Word, MS Outlook, Visio, and PowerPoint).
  • Working knowledge of the ServiceNow platform and associated software.
  • Written and verbal communications are clear, concise, and able to achieve intended objectives.
  • Problem solving skills with the ability to determine root/cause, for late deliveries, unaccounted for devices and equipment.
  • Able to construct new policies and procedures as it relates to assigned duties and responsibilities.
  • Associate's degree in business or information technology from an appropriately accredited institution with 6 years of experience.

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