Business Intelligence Manager

4 weeks ago

Raleigh, North Carolina, United States Cox Communications Full time
Business Intelligence Manager

Cox Communications is seeking a Business Intelligence Manager to support the RapidScale business analytics team. The ideal candidate will have a strong background in analytics, reporting, and data visualization, with experience in building tools and analyses to drive insights and effective decision making.

The Business Intelligence Manager will partner with leaders throughout the customer lifecycle to define and publish KPIs, build effective and metrics-driven capacity planning processes, and interweave operational performance within the broader company performance story.

Responsibilities:
  • Leverage various business data sources to extract meaningful insights and communicate findings and recommendations to operational leadership.
  • Own and maintain analytical roadmap for operations, effectively working with leaders to prioritize projects and deliver on roadmap timelines.
  • Manage full analytics development lifecycle, including gathering requirements, solutions proposal, and implementation and release self-service analytics tools or dashboards for easy-to-use insights by applying advanced analytics methodologies.
  • Track and report on use of reporting, dashboards and tools, and drive stronger utilization through incremental updates and improvements.
  • Operate as the Subject Matter Expert throughout RapidScale and Cox Business for operational KPI definitions, performance and trends.
  • Work with existing analytics team to improve roadmap and documentation processes, helping build the team's ability to scale quickly with the business.
  • Research and analyze product, delivery, or other business and/or competitive macroeconomic trends to identify opportunities for improved customer experience and more efficient service delivery.
  • Build a strong understanding of existing RapidScale data assets and technologies, and collaborate with other teams within Cox Business to effectively share relevant data and insights.
  • Demonstrate intellectual curiosity while minimizing "analysis paralysis."
  • Challenges assumptions and status quo to optimize analysis.
  • Support stakeholders understanding of what happened, why, and what to do now.
  • Able to perform the duties above with limited Manager oversight, proactively looking for ways to optimize existing solutions.
  • Work with Manager and direct line of leadership to define priorities, must be able to deliver against business goals working both independently and collaboratively with cross-functional teams.
  • Guide other analysts on the proper use of advanced techniques/technologies and validate their work.
  • Ensure data governance best practices.
Qualifications:
  • Bachelor's degree in a related discipline and 6 years' experience in a related field (i.e. direct experience with analytics, reporting, data mining, advanced analytical modeling, and data visualization.) The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field.
  • Ability to be successful within a fast paced, complex, matrixed environment.
  • Skilled at bringing together qualitative and quantitative information and analyses to deliver a well-rounded story about our marketing performance, outside influences, and recommendations with next steps.
  • Experience with relevant data querying, statistical programming languages, and data visualization products.
  • Strong ability to translate data into captivating stories for non-technical audiences.
  • Experience managing and executing large and complex data projects from start to finish, including: data gathering, synthesis and modeling, problem solving, communication of insights and recommendations. Sets proper delivery expectations and proactively communicates challenges or delays.
  • Team management or large analytics team experience.
  • Exhibits strong project management skills.
  • Intellectually curious; not afraid to challenge assumptions and status quo to drive effective analysis.
Compensation:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Communications:

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees.

Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work.

If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today.

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