Member Service Center Representative

3 weeks ago


Napa, California, United States Redwood Credit Union Full time
Job Title: Member Service Center Representative

At Redwood Credit Union, we're on a mission to deliver exceptional member service and support. As a Member Service Center Representative, you'll play a vital role in helping our members achieve their financial goals.

Key Responsibilities:
  • Provide exceptional member service through phone, email, and chat support.
  • Process transactions, open new accounts, and assist with loan transactions.
  • Upsell and cross-sell Redwood Credit Union products and services to meet member needs.
  • Respond to member inquiries and resolve issues in a timely and professional manner.
  • Work collaboratively with the team to achieve departmental goals and objectives.
Requirements:
  • High school diploma or equivalent required.
  • 2+ years of call center, retail, or clerical experience in a customer service environment.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet productivity standards.
  • Availability to work Saturdays.
What We Offer:
  • Competitive hourly rate: $23.00 - $30.00 per hour (commensurate with experience).
  • 8% call center differential.
  • Robust benefits package, including medical, dental, vision, and 401(k) matching.
  • Opportunities for professional growth and development.

Redwood Credit Union is an equal opportunity employer and welcomes applications from diverse candidates. If you're passionate about delivering exceptional member service and support, we encourage you to apply for this exciting opportunity.



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